Alex

Forum Replies Created

Viewing 15 posts - 1 through 15 (of 31 total)
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  • in reply to: Older Version of the theme #16898

    Alex
    Keymaster

    Hello yudaman,

    Thanks for contacting our support. I’m sorry to hear, that your website was hacked. Hope you’ve had backups on your server. And yes, we can give you older theme versions if you need. Please let us know which one exactly do you need?

    Regards,
    Alex

    in reply to: Demo Content Doesn't Load #16894

    Alex
    Keymaster

    please submit a ticket here, our support guys will check on your website.

    in reply to: Demo Content Doesn't Load #16892

    Alex
    Keymaster

    try checking/unchecking that field with refreshing your browser cache and then resubmit demo data install button.

    in reply to: Demo Content Doesn't Load #16889

    Alex
    Keymaster

    Hey David, seems you should try unchecking “Backup DB” option and then submit “Demo Data Install” button. Hope that helps!

    Please note, we discontinued our support for Blessing WordPress theme which is pointed in item description page.

    in reply to: Video Not Full Screen #16885

    Alex
    Keymaster

    Hello there,

    The above questions were answered through tickets. Closing this topic..

    Regards,
    Alex

    in reply to: Footer, Language, SEO #16883

    Alex
    Keymaster

    Hello there,

    The above questions were answered through tickets. Closing this topic..

    Regards,
    Alex

    in reply to: Sorting the people #16796

    Alex
    Keymaster

    Hello Miroslav,
    No more need to insert it then again. your purchase code already applied to our ticketing system, so we can check it from there.
    Thanks and all the best!
    Alex

    in reply to: Sorting the people #16792

    Alex
    Keymaster

    Hello Miroslav,

    Please add your purchase code above to your forum’s profile (see the attached screen on how to add it properly), so we ensure your support period is valid.
    Thanks in advance for your cooperation and sorry for any inconveniences.

    Regards,
    Alex

    in reply to: Theme options have disappeared #16725

    Alex
    Keymaster

    Hello Zelda,

    If the field won’t accept the code, that means the code has already been used. Assuming you’re trying to use your initial purchase code the second time, therefore please check your downloads section and use a new code from your latest purchase of support extension.

    Regards,
    Alex

    in reply to: Missing translation #16668

    Alex
    Keymaster

    Hello there,

    All the strings are recognised and stored inside cardealer.pot template translation file, please check it again.

    To simplify your intention please check the following file, since the strings you are asking about are located there:
    /themes/cardealer/extensions/cardealer/js/jquery-file-upload/cars_upload.php

    Should you need any further assistance please do not hesitate to contact us back 😉

    Regards,
    Alex

    in reply to: Audio Player Control Elements Messed Up #16498

    Alex
    Keymaster

    right before your post 🙂
    Here you are:

    Hi there,

    Your support period is not indicated and most likely you haven’t inserted your purchase ID upon creating the account on our forum, so please navigate to your profile page and add your purchase code like it shown here on screenshot: http://awesomescreenshot.com/02b61932f7 Also please include the screenshot from your themeforest account in products sections showing the support period, thank you.

    Regards,
    Jack

    in reply to: "Drive" Button doesn´t show up #16495

    Alex
    Keymaster

    Hello there,

    Thanks for adding the purchase code to your profile. Now we’re able to identify your purchase. The details of your purchase are visible to our support team. So at the moment there is nothing to do from your side. If you need any further assistance, you’re free to submit a ticket and it will be replied according to our support queue.

    Regards,
    Alex

    in reply to: Audio Player Control Elements Messed Up #16490

    Alex
    Keymaster

    Hello Roger,

    Thanks for renewing your support. Please do not post your purchase code in public places since it’s private and might be used by others.
    And please follow the instructions as per Jack’s post.

    in reply to: Car Dealer Problems #16458

    Alex
    Keymaster

    @softadel Your support ticket was replied already.

    1. Please explain what exactly did you try to search or what were you looking for??
    2. We never delete posts on our forums if it’s not spamming. It’s most likely you created a ticket and was thinking that was a forum post..

    Please tell us how your questions above are related to the questions you (might) have on the theme support?

    in reply to: Error in latest version #16439

    Alex
    Keymaster

    @voyacoche the corrupted zip file was fixed and reuploaded. Please redownload it and try again.

    Regards,
    Alex

Viewing 15 posts - 1 through 15 (of 31 total)