Please list all your actions starting from the very beginning. This mess can happen if your theme version was less then 2.0.0 and you updated it with the latest one. All theme versions before 2.0.0 are absolutely incompatible with 2.00 and +. However if say you created absolutely new database for updated theme install the fresh wordpress and then upload the theme everything should work fine. So please try to explain us in step-by-step way what exactly have been and we will tru to make this up.
It seems that you’ve made everything correctly. In this case we need to check this inside. Please submit a ticket in our support ticket system http://tickets.webtemplatemasters.com and provide with all information requested. We will check and try to figure out what is going on.