Theme options have disappeared

Support Forums Support Forums Axioma WordPress Theme Theme options have disappeared

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This topic contains 5 replies, has 3 voices, and was last updated by  Alex 4 months, 2 weeks ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #16715

    ZeldaWyler
    Participant

    Hi there,
    I can no longer find my Theme options.
    Why please?
    Thanks

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    #16717

    ZeldaWyler
    Participant

    PS : I’m not in charge of any updates but can see this WordPress 4.3.1 with AxiomaVersion : 1.0.7

    #16718

    ZeldaWyler
    Participant

    I also tried deactivating all plugins, which made no change.

    #16722

    jack
    Moderator

    Hi there,

    Your support period is not indicated and most likely you haven’t inserted your purchase ID upon creating the account on our forum, so please navigate to your profile page and add your purchase code like it shown here on screenshot: http://awesomescreenshot.com/02b61932f7 Also please include the screenshot from your themeforest account in products sections showing the support period, thank you.

    Regards,
    Jack

    #16723

    ZeldaWyler
    Participant

    Hi there,
    Sorry, but the field is not accepting my purchase code:
    fb14b835-7ee2-4956-9501-xxxxxxxxxx

    • This reply was modified 4 months, 2 weeks ago by  Alex.
    #16725

    Alex
    Keymaster

    Hello Zelda,

    If the field won’t accept the code, that means the code has already been used. Assuming you’re trying to use your initial purchase code the second time, therefore please check your downloads section and use a new code from your latest purchase of support extension.

    Regards,
    Alex

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