Loosing theme options after update theme

Support Forums Support Forums Goodnex WordPress Theme Loosing theme options after update theme

This topic contains 2 replies, has 2 voices, and was last updated by  jack 3 months, 1 week ago.

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  • Author
    Posts
  • #15901

    MoniqueMartens
    Participant

    Hi guys,

    On our website I am trying to update to the latest theme version (1.1.5), however when I do that I loose all my theme settings.

    Please advise.

    Thanks & regards,
    Monique

    #15902

    MoniqueMartens
    Participant

    I suddenly remember that you have made some changes in the theme when I was building the website ( the theme was not saving the theme options correctly) and I have no idea what changes you made.

    I guess that is the reason why I cannot update the theme at all?

    #15903

    jack
    Moderator

    Hi there,

    Your support period is not indicated and most likely you haven’t inserted your purchase ID upon creating the account on our forum, so please navigate to your profile page and add your purchase code like it shown here on screenshot: http://awesomescreenshot.com/02b61932f7

    Regards,
    Jack

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