I downgraded the theme like you told me and said that it would solve the problem. after downgrading the theme nothing changed and few minutes later neither the website nor the wordpress opens, it just give me an error. I have lost all my work. the worst theme and support I have ever received is horizon.
Sorry for any inconvenience and frustration it could cause. We have received your ticket and it was replied already, no need to double post the issue on the forum since it will not speed up the fixing process, with this being said please reply in ticket with the correct access details as we requested for fixing the issue you experience, thank you.