Error when installing plugin (works with default and other themes)

Support Forums Support Forums Paradise WordPress Theme Error when installing plugin (works with default and other themes)

This topic contains 5 replies, has 4 voices, and was last updated by  jack 3 years, 5 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #7413

    benanderson
    Participant

    When I try installing “The Events Calendar” plugin (http://wordpress.org/plugins/the-events-calendar/installation/), I cannot load any pages (admin or public). The error I receive is: Fatal error: Class ‘CustomAdminSubPage’ not found in […]/wp-content/themes/paradise/functions/admin_options/AdminPageFactory.php on line 11

    I understand that plugin problems are not your responsibility as a theme producer, but since this works in the default and other custom themes, it appears this is something theme-related. Thoughts?

    #7423

    Stacey TM
    Moderator

    Hello benanderson,

    Please be aware that we do not provide with support for plugins which are not-required by the theme. Also we are not able to assist with compatibility issues since there are too many different plugins and it is impossible to test the theme with all plugins ever and make it compatible with. Such inquiries  need some programming and coding and it is totally custom request. Unfortunately we do not provide our customers with any custom work due to our policy. We only do Support for our products if there are some issues in work, or some elements cause issues, etc.
    In case you need to make some customizations you could try to figure this out on your own.
    In case if you believe our theme misses enough custom options to fully meet your needs you could involve/ask for help a third part developer to customize the theme the way you personally like.

    Only thing we can offer you is to check, if the problem is really up to the theme mayve our tech guys will assist, but if not you would need to figure it out on your own. So in order for us to check please  a support ticket in our support ticket system and provide with all info needed.
    Thanks for understandings and sorry for any inconveniences!

    Best regards,
    Stacey

    #7444

    benanderson
    Participant

    Thanks, that’s all I was looking for!

    #7448

    Stacey TM
    Moderator

    Hello benanderson,

    Will try to sort this out.

    Best regards,
    Stacey

    #7594

    gypsycreative
    Participant

    Hi,

    I’m curious if a solution was ever found for this. I am getting the same error when using the latest version of Yoast’s WordPress SEO plugin. WordPress SEO works with all the default themes, and it’s a pretty commonly used plugin around the world. But it’s breaking the “Paradise” theme, giving me the same error as benanderson mentioned above. Any solutions?

    Thanks for your help,

    JN

    #7610

    jack
    Moderator

    Hello Gypsycreaive,

    Please be aware WordPress SEO plugin is additional plugin for Paradise WP theme and initially the theme was not designed to be compatible with this plugin. We do not provide support for additional and non-required plugin, therefore we are not able to assist with compatibility issues because lots of different plugins are available and its complicated to test the theme with all plugins and make it compatible with. It requires custom work to get the theme compatible with this plugin.

    Best regards,
    Jack

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