Encoding problem

This topic contains 13 replies, has 2 voices, and was last updated by  jack 11 months, 2 weeks ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #15622

    Vilnius
    Participant

    Hi,

    Lithuanian language uses the Latin alphabet with nine specific letters: ą, ę, į, ų, ė, ū, č, š, ž. (Accents) as well as the use and the Russian language. Help find a reason, maybe I do not see something-I do not understand.

    Thanks

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    #15629

    jack
    Moderator

    Hello Vilnus,

    Your support period is not indicated and most likely you haven’t inserted your purchase ID upon creating the account on our forum, so please navigate to your profile page and add your purchase code like it shown here on screenshot: http://awesomescreenshot.com/02b61932f7 Also please include the screenshot from your themeforest account in products sections showing the support period, thank you.

    Regards,
    Jack

    #15659

    Vilnius
    Participant

    Hello Jack,

    I failed to find the cause of the problem, I would be grateful for your help.

    Regards,
    Povilas

    #15660

    jack
    Moderator

    Hello Vilnus,

    Most likely the encoding you have set for your database does not support all your languages characters so you would need to adjust to these that fully supports all your language characters, If you don’t know how to process please contact your hosting support team and they should help you regarding this matter.

    Regards,
    Jack

    #15661

    Vilnius
    Participant

    Hello Jack,

    1. Install WordPress, I chose the theme TwentyFifteen, I saved a test page, the text of the Lithuanian and Russian letters. All right OK.
    2. After installing the theme AXIOMA + 5 plugins page of my test text shown is the same as what I wrote in the first letter ???????????.

    I tie a problem with the theme AXIOMA

    Regards,
    Jack

    #15667

    jack
    Moderator

    Hi there,

    Please submit a ticket with all the access provided so we could troubleshoot on this issue in order to find the culprit and get it solved http://forums.webtemplatemasters.com/submit-a-ticket/

    Regards,
    Jack

    #15792

    Vilnius
    Participant

    Hello Jack,

    My issue is still unresolved.

    Regards,

    #15794

    jack
    Moderator

    Hi there,

    Have you submitted a ticket as per initial advise?

    Regards,
    Jack

    #15796

    Vilnius
    Participant

    Hello Jack,

    Yes, to submit all the connections, paid support. I’ve done everything you asked. I look forward to help.

    Regards,

    #15797

    jack
    Moderator

    Hi there,

    Sorry, but we haven’t received any of your tickets – please submit a ticket with providing all information by following this link http://forums.webtemplatemasters.com/submit-a-ticket/ as per initial advise, thank you.

    Regards,
    Jack

    #15798

    Vilnius
    Participant

    Hi Jack,

    I sent.

    Regards,

    #15799

    jack
    Moderator

    Hi there,

    Yup, received your tickets, lets keep in touch via ticket please.

    Regards,
    Jack

    #15800

    Vilnius
    Participant

    Hi,

    I did not understand? Yes, I have a ticket!
    How do you get a ticket?

    Regards

    #15801

    jack
    Moderator

    What you did not understand? YES you have a ticket and we have received your ticket and replied to your ticket. So please lets communicate THROUGH TICKET, thank you.

    Regards,
    ack

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